MultiCut Support
Need help with MultiCut, or hit something that is not working? Email us and tell us what happened, and we will help.
Email MultiCut SupportOr write to hello@codelogylabs.com from your own mail app.
What to include, so we can help faster
You do not need all of this, but the more you can tell us, the quicker we can sort it out:
- Your device (for example, iPhone 13 or Pixel 7).
- Your operating system version.
- Your MultiCut version, if you can find it.
- Which app store you installed from.
- What you were trying to do, and what happened instead.
- If it is about a purchase, your order or transaction ID from the store, if you have it. Please never send card or payment details.
Answers to the things people ask most
I bought Pro, but the watermark or ads are still showing
Make sure you are signed in to the same app store account you used to buy Pro, then close MultiCut fully and open it again. If the watermark or ads are still there, email us at hello@codelogylabs.com. Tell us which app store you bought from, and include your order or transaction ID if you have it.
My export failed, or the finished video did not save
First check that your device has free storage space, then try the export again. If it keeps failing, email us and tell us your device, how long the source video is, and how many parts you marked.
How do I cut several parts of one video and merge them?
Pick your video, mark the start and end of each part you want to keep, then generate. MultiCut merges the marked parts into one video, in order, and puts it back in your library.
Do my videos get uploaded anywhere?
No. All editing and export happen on your device. Your videos are not uploaded, and they never leave your phone.
How do I remove the ads and the watermark?
One payment removes both permanently on the platform where you buy it. It is a single purchase, so there is no renewal or subscription.
Is MultiCut Pro a subscription?
No. Pro is one payment, once, and it does not expire.
Can I use Pro on another platform?
Pro is permanent on the platform where you buy it. A purchase on one platform does not transfer to another platform.
How do I request a refund?
Refunds are handled by the app store where you made the purchase. Use that store's purchase support flow, or email us with your order or transaction ID if you need help finding the right path.
Can I crop or rotate a video?
Yes. Crop and rotate are built into MultiCut, and you can preview the result before exporting.